Frequently Asked Questions for Get Soul Strong Users
What are my GSS subscription options?
MONTHLY: This option grants you access to all GSS content on the site you join. You’ll be billed once per month on the date that you originally signed up for your GSS subscription. For example, if you join on April 8th, you’ll be billed the monthly fee on May 8th, June 8th, and so on.
YEARLY: With a yearly subscription, you gain access to GSS content on the site you joined and all GSS sites. You’ll be billed once per year on the date that you originally signed up for your GSS account. For example, if you join on April 8th, you’ll be billed the yearly fee again on April 8th each year afterward.
You can cancel a GSS subscription at any time. Simply access your account settings on desktop or mobile and click or tap the “My Subscription” option.
Can I share my GSS subscription with other people?
We do not permit subscribers to share their accounts with anyone, and we reserve the right to terminate a GSS subscription if there is evidence of account sharing.
Can I watch live events from multiple devices simultaneously?
Only one mobile device or computer at a time can be used to watch live events. If you start watching a live event from one device, you’ll need to logout of your account on that device before attempting to watch the same event from a different device.
What is the refund policy?
You can review our refund policy in the Terms of Service.
How can I get in contact with Customer Support?
Live Stream Frequently Asked Questions
Which devices support live events?
Our live events are supported on all devices. Please make sure that if you are trying to access via your mobile device, that you have a strong signal and the latest software updates.
What web browsers do you recommend?
For the best viewing experience, we recommend using the most recent versions of Google Chrome or Mozilla Firefox.
I am getting bumped when I try to watch the stream, why is this happening?
Make sure that you have not shared your password. Only one mobile device or computer can be used to watch live events at a time. If a viewer begins watching a live event from one device, he/she must first log out of that device before attempting to watch the same event from a different device.
Is archive footage available for the live events?
Yes, we upload the majority of our live streaming events as archived footage on our site. This content is accessible via GSS subscription.
The live stream player isn’t loading, what could be the problem?
· Ensure that you have an updated version of Adobe Flash.
· Ensure that you don’t have a Firewall or network security setting in place, which could be blocking Flash playback
· Older versions of browsers may not support current technology and videos may not play. We recommend viewing live streams on an up-to-date version of Mozilla Firefox or Google Chrome
· Clear your cache in your web browser.
The player loads but the video is stuttering or choppy, what could be the problem?
Video clips will play better with faster Internet connections. Users with a high-speed connection (DSL or cable) should experience high-quality video. Users with a dial-up modems may experience longer loading times while the video buffers before playing, and may experience buffering as the video play
If you are on a wireless connection try switching to a wired connection, or move closer to the wireless router for a stronger signal. Also, if you are running other bandwidth intensive programs you may want to quit out of these as they could be taking away from your available bandwidth.